Agile transformation specialist with deep experience in coaching and leading software development of financial products. Experienced in all facets of banking business technology needs; whether in-house, vendor or hybrid environments. Specializing in Data and Deliver by utilizing multiple Agile, Lean, and waterfall principles with their direct application to Data systems, CRM systems, PPM systems, and ERP software. Entrepreneurial spirit and a high comfort level with ambiguity bringing calm and direction to those I work with. Strong organizational, influencing, facilitation, and problem-solving skills. Relationship builder known for working closely with executive management sponsors to remove roadblocks and every day problem solvers by honoring change control, and ensure success, while slaying a few dragons along the way to meet our agreed upon company, team, and project goals and timelines.
Experience
Teaching - Instructor Roles
Northeastern University, Boston, MA | September 2017 - Current
Instructor - Instructor: College of Professional Services, Master's & Undergraduate Programs - Project Management
Work with Faculty Partners to deliver cutting edge education to our student leaders
Instruct 6- (graduate) or 16-(Undergraduate)week courses focused on Agile and program management.
Help students understand the tools and communication skills required to be successful in software development and project management.
Manage all student interactions, coaching, lectures, and grades for my classes.
Bryant College, Smithfield, RI | July 2021 - Current
Executive Instructor / Coach - Executive Development Center (EDC)- Project Management/Agile Coach
Created courses for both Basic & Advanced Executive Agile Training classes for the university.
Administer Agile Introduction on being a Scrum Master courses.
Co-Created 9-week Project Management PMI Processes and domain knowledge class.
Instruct a 9-week courses focused on project and program management for Agile and Waterfall knowledge.
Transformation Experience
SMBC Manubank - JeniusBank.com, Los Angeles, CA | Mar 2023- Jun 2024
Managing Director, Head of Agile Transformation & Portfolio Management for Jenius Bank
Led Agile transformation through 1:1 and team coaching for the Jenius Bank team of 300 employees.
Executive Agile Coach for Jenius Bank Leadership team.
Partnered with Deloitte to evaluate Data Management and Data Organizational alignment while creating streamlined
risk and a data management governance model across multiple parent firms
Enhanced usage of OKRs (Objectives and Key Results) to drive delivery efforts and ensure alignment.
Assisted in evaluation of Artificial Intelligence role in Data quality and data ingestion challenges while working in a
cloud environment.
Created accountability, stability and direction in a highly ambiguous set of environments.
Created Portfolio Management Office (PMO) and all Agile delivery policies and procedures.
Established Agile work intake to create a prioritization approach across workstreams that enhanced decision-making capabilities.
Implemented a Delivery Operating Model with technology partnership and executive leadership to shape and launch multi-vendor product solutions.
Influenced Agile policies for the larger parent company through our bank prototype example.
Partnered with Risk Management to ensure multiple levels of data and portfolio governance were being followed for internal and external regulatory requirements.
Retained and attracted new talent to build a remote delivery workforce.
Heitmeyer, Los Angeles, CA | Nov 2022 - Mar 2023
Head of Execution, Coordination, and Integration (ECI) for Jenius Bank (Contractor)
Evaluated Data & Product Organization delivery dysfunction, recommend solution plan, and implemented consumable solution.
Partnered to outline Data Stewardship challenges and data ingestion and migration needs for new products.
Uncovered numerous Agile anti patterns and recommended a transformation roadmap to correct.
Coached New Delivery Teams & Executive team on Agile & Lean Principles.
Implemented solution outlines for Internal and External headwinds creating Delivery challenges.
Assessed and repaired Data organization dynamics and delivery challenges plaguing the delivery portfolio.
Worked as executive Agile coach for bank president and his direct reports.
Lead Agile Product transformation for the creation of Citizens Access.
Managed data integration for MDM data governance needs into larger parent company.
Partnered with Modern Operating Model and CAX town executive leadership to shape and launch multi vendor supported development and conversion development.
Coached town members on back log creation, tool structure and usage, ceremony creation.
Influenced decisions to better our customer products and keep my programs & projects on track to meet our goals.
Drove communication with a persistent Town management Scrum to handle hot topics and challenges.
Managed Citizens Access Town Scrum Masters (CSM duties for direct line and indirect colleagues).
Gurnet Consulting, East Providence, RI | September, 2017 - October 2018
Technical Program Manager - Citizens Financial Group, - Direct Bank (CitizensAccess.com)(Contractor)
Worked with large third-party partner and a dozen integrated ancillary systems to implement a new online bank.
Data Integration, governance, and feed ingestion was a major challenge that was overcome through influence.
Partnered with business management and leads for an on time successful MVP launch and future installs
Worked cross functionally while being autonomous and reporting out to internal and external partners.
Responsible for all technical aspects of the Citizens side implementation.
Program Manager - Amica Life, PMO - Portfolio Rationalization (Contractor)
June, 2017 - December, 2017
Agile Coach for Life technology team./li>
Performed project management organizational capabilities assessment. Implemented a Portfolio Dashboard for management team and organization visibility.
Created portfolio tracking tools for resource and portfolio dependency challenges
Program Manager - Veolia North America, Sulfur Acquisition(Contractor)
Delivered a multisite nation-wide merger and acquisition with SAP integration and dozens of chemical plant support software packages, building and managing a project team that planned for constant change and frequent roadblocks.
Led technology evaluation/discovery of SAP & non-SAP applications through implementation for a $.5B chemical acquisition. Facilitated daily team scrum meetings and provide dashboard KPI’s for executive awareness.
Implementation Planning: Created a plan & successfully executed a 15 person (3 teams), two weeks, 7 plants, multi nationwide sites of SAP & 64 support software packaged for an on time go live cut over.
Fidelity Investments, Smithfield, RI | April, 2012 - May, 2016
Director Program Management - Portfolio Delivery Execution, Agile Coach, and Product Management
Responsible for the successful delivery and execution of an annual 50-million-dollar Retail Managed Accounts product roadmap across two dozen technology partners. Directly managed workforce planning responsibility and daily direction for 27 employees.
Scrum Master & Agile Coach (Personal Investing). Trained, organized, and launched two agile release trains and six agile teams. Distributed agile effort across 8 time zones, four locations and three companies.
Mentored participants, in all roles, at the portfolio, value stream, program and team levels.
Integrated Master Data Management functional environments from multiple oracle platforms
Collaborated and partnered with internal and external technology and business teams daily on the application of new
technologies, methods, and concepts to recommend applicability to the business operation.
Participated in ongoing strategic organizational and financial planning.
Provided technical, methodological, and leadership guidance, training and coaching to other team members for performance and career development.
Senior Project Manager / Release Manager
February, 2001 - June, 2010
Managed implementation of a 25 million dollar wall street initiative to support new Option Symbology for Fidelity:
Provide Daily Triage and resolve for key issues with the project across multiple organizational facets
Facilitate weekly updates to Senior Leadership teams across the firm on progress and status
Manage over 180+ installations of software code into production (2009 numbers)
Analyze cross project dependencies, application changes, and project drivers for software releases
Managed offshore resources both in India & Ireland during ~400k projects
Oversaw scrum team implementations for monthly installs
Senior Member of the FIIS Project Management Best Practice committee to foster Agile in our teams
Mentored junior associates through the SIPM Mentoring Program.
Used influential collaboration skills to consult with business partners, direct development, and support team members in successful agile and waterfall methodologies for web and desktop software implementations.
Facilitated and provide meeting materials for all weekly and daily release meetings (50+ participants average).
Natixis Global Asset Management, Boston, MA | June, 2010 - April, 2012
Assistant Vice President -PMO Office, Agile Coach, & IT Governance Implementation and Management
Provided leadership and direction in a developing PMO office using Agile Methodologies. Shaped the Mobile Strategy for CRM applications and their mobile implementation.
Consistently managed relationships and varying needs between internal and external stakeholders; internal and external executive management, IT, QA, professional services teams, and development.
Championed firm wide ITIL V3 standards in Change, Incident, and Release Management processes.
Responsible for IT Governance with a focus on implementing sustainable Asset Management and IT Governance
policies. Audit liaison.
Education
Boston University | Boston, MA
Master of Science in Computer Information Systems
Concentration: Cyber-Security | March 2015
Bryant University | Smithfield, RI
Bachelor of Science in Business Administration
Concentration: Computer Information Systems | May 2001
Certifications
Agile CSM
Project Management Institute Member
Mass Bay Chapter
PMP (1557166)
Skills
Multiple Agile Tools | Atlassian Software Suite | Jira Management | Service Now Configuration | All Windows Platforms | All Office Versions | Microsoft Project | Mavenlink | MS SharePoint Management | Business Objects | Documentum | SharePoint | Ribbit (aka Jive)| Microsoft Access | DB Design | Various Security platforms | Various Portfolio Management Platforms (HP/Planvew/Clarizen/Etc) | SAP
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